Support

Email [email protected] and we'll help. Please send your username, your phone model and what happened.

Common questions

I forgot my password. On the login screen, tap Forgot your password? and enter your email. We'll send you a code.

My code didn't arrive. Check your spam folder, then tap Resend code. Requesting a new code cancels the old one, so use the newest email.

How do I cancel Proof Pro? Cancel in your Apple or Google account settings. On iPhone, go to Settings, tap your name, then Subscriptions. Deleting the app or your account does not cancel your subscription.

I bought Pro but don't have it. Open the paywall in the app and tap Restore Purchases, using the same Apple or Google account you bought with. A subscription belongs to one store account, so it can only be active on one Proof It account at a time.

How do I get a refund? Apple and Google handle refunds for purchases made through their stores. You can request one at reportaproblem.apple.com or through Google Play.

How do I report someone? Tap the menu on a proof or profile and choose Report. You can also block them there. To report illegal content, email [email protected].

How do I stop notifications? Turn them off in your phone's settings, or manage reminders in the app.

How do I delete my account? See Delete your account.